Warranty Policy
Warranty Policy
Limited Warranty Policy
At ERKAN STORE LLC, we are committed to offering carefully selected artificial plants, decorative planters, and home décor products that meet our quality standards.
This Limited Warranty Policy explains the warranty coverage applicable to products purchased directly from our official website.
Warranty Coverage
Our products are covered by a 30-day limited warranty against manufacturing defects that affect the intended functionality or structural integrity of the product under normal residential use.
If a product is determined to have a manufacturing defect upon inspection, ERKAN STORE LLC will review the claim and, where appropriate, provide a suitable resolution in accordance with this policy.
What Is Covered
This limited warranty may apply to:
- Manufacturing defects in materials
- Structural defects resulting from the manufacturing process
- Products received with manufacturing-related damage
- Incorrect items shipped due to fulfillment error
Each warranty request is reviewed individually based on the information provided by the customer.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic changes resulting from regular use
- Damage caused by improper handling, misuse, accidents, or negligence
- Damage resulting from improper storage or cleaning
- Products modified or repaired by unauthorized persons
- Damage caused by environmental conditions, including excessive moisture, heat, sunlight, or improper installation
- Minor variations in color, texture, size, or appearance resulting from manufacturing processes, photography, lighting, or monitor settings
Warranty Claim Process
To request warranty assistance, please contact our customer support team within the applicable warranty period.
Your request should include:
- Order number
- Customer name
- Description of the issue
- Clear photographs showing the product and the reported condition
Additional information may be requested if necessary to evaluate the claim.
Warranty Review
After receiving the required information, our team will review the warranty request.
If the issue is determined to fall within the scope of this Limited Warranty Policy, an appropriate resolution will be provided in accordance with applicable circumstances.
The review process generally requires 3–7 business days, although additional time may be necessary depending on the complexity of the request.
Warranty Limitations
This warranty applies only to products purchased directly through the official ERKAN STORE LLC website.
The warranty is non-transferable and applies only to the original purchaser.
This Limited Warranty does not extend beyond the remedies expressly described in this policy and does not affect any consumer rights that cannot legally be excluded under applicable law.
Customer Responsibility
Customers are responsible for inspecting their order upon delivery.
If any issue is identified, we recommend contacting our customer support team as soon as reasonably possible so that the matter can be reviewed promptly.
Contact Information
For warranty-related inquiries, please contact us using the information below.
Phone
+1 (667) 899-6926
Company Information
Trade Name
ERKAN STORE LLC
Business Registration Number
20261815945
EIN
42-3540429
Company Address
ERKAN STORE LLC
1500 N GRANT ST STE 11010
DENVER CO 80203
United States
Shipping & Operations Address
WHITE PEARL BAY WHITE PEARL BAY
MUGLA MARMARIS ADAKOY MAHALLESI
ADAKOY CADDESI NO 6 MARMARIS MUGLA
MARMARIS / MUGLA
48700
Türkiye
Policy Updates
ERKAN STORE LLC reserves the right to update or modify this Warranty Policy at any time to reflect changes in business operations, products, or applicable legal requirements. The most current version of this policy will always be available on our website.